Terms of service | Redix Digital

These terms are the English version of the Hebrew terms, which are the binding ones.

These terms apply to the use of redixdigital.com and to the services we sell. Please read them before you order.

1. Who we are

Redix Digital is a web design studio owned by Roei David.

Business name:: Roei David, Redix Digital
Israeli business number (Osek Murshe):: 315872218
Mailing address:: 13 Mish'ol HaYahalom, Holon, Israel
Phone and WhatsApp:: +972 55-315-7889
Email:: [email protected]

We answer Sunday to Thursday from 08:00 to 20:00 and on Friday from 08:30 to 15:00, Israel time. On holidays the hours may change. When a site we host is hacked or goes down, we respond at once within these hours, and outside them as soon as they begin.

2. What these terms cover

Everyone who browses the site, including anyone who uses the free tools.
The services in section 3, when ordered on WhatsApp, by phone, by email, through the contact form or through a payment link we sent.
Websites, online stores, AI tools and automations are provided under a personal quote. What the quote says, such as scope, price, timeline and ownership of the result, takes precedence over these terms. Whatever the quote doesn't cover, these terms do.

3. What we sell

The prices here are correct on the date these terms were updated. The binding price is the one on the service page, or in the quote you received, at the time of ordering.

Hosting and care, Redix Standard: ₪50 a month + VAT in Israel; $16 a month for clients outside Israel.
Hosting and care, Redix Premium: ₪90 a month + VAT in Israel; $29 a month for clients outside Israel.
Hosting and care, Redix Gold: ₪120 a month + VAT in Israel; $39 a month for clients outside Israel.
Digital business card: ₪140 a year + VAT in Israel; $45 a year for clients outside Israel.
Focused 90-minute consultation: ₪750 + VAT (₪885 including VAT) in Israel; $240 for clients outside Israel. A one-time payment.
Personal mentoring: ₪995 a month + VAT (₪1,174.10 including VAT) in Israel; $320 a month for clients outside Israel.
Websites, stores, AI and automations: by quote.
The pricing calculator and the website privacy check: free.

What each service includes, and what it doesn't, is set out on its page.

4. Price, currency and VAT

Clients in Israel are quoted and pay in shekels. VAT is added as required by law.
The US dollar prices on the English site are for clients outside Israel.
After every payment we email you a lawful invoice or receipt, with the details of the purchase and the cancellation terms.

5. How to order and pay

There is no shopping cart on the site. You order on WhatsApp, by phone, by email or through the contact form, and we get back to you to settle the details.
Hosting plans can also be bought with the purchase button on the Hebrew home page and the Hebrew hosting page. It leads to a secure payment page of the payment company Grow, where a monthly standing order is set on a credit card. The standing order renews by itself every month until it is cancelled under section 10.
Your card details are entered on the payment company's page and never reach us.
A purchase takes effect when we confirm it to you in writing, by email or on WhatsApp, and the payment is received.

6. How the services are given

The services are given remotely: by phone, on WhatsApp, by email and on Zoom video calls. In-person meetings are not part of the service, except in exceptional cases arranged in advance.
Consultation and mentoring calls on Zoom are recorded. The recording is kept as a private YouTube video that only people with the link can watch, and it is kept indefinitely so you can go back to it. We send the link only to you. If you don't want the call recorded, tell us before the call.

Build projects

The quote and the timeline are set in the intro call, before any work starts.
Once you've approved the quote, we book a planning meeting. It costs ₪250 + VAT in Israel, or $80 for clients outside Israel, and the amount comes off the price of the project.
You pay in three stages: at the planning meeting, when you approve the design, and when the site, store or page goes live. The amount of each payment is set in the quote.
Terms, privacy policies and accessibility statements we prepare for your site or store are written from the details you gave us and under Israeli law as of the day of delivery. They are not legal advice, and we recommend having a lawyer review them. For a store that sells outside Israel, we recommend a lawyer in the country where it sells. You are responsible for making sure the documents describe what the business actually does, and for updating them when something changes.

7. Hosting and care

What's included

What each plan includes is set out on the home page and the hosting page. Not included: uploading content and writing articles, changes to the site's content, design or structure, and buying the domain, which the site owner does. These can be ordered separately, by quote.
In Premium and Gold: system and plugin updates aren't applied automatically; we first check that they suit the site.
In Premium and Gold we back up the site every day, and the backups are kept for 7 days. They are meant for restoring it after a failure, so we recommend you keep a backup of your own too.
We answer a fault report within 24 hours at most, and a hack or an outage at once within our support hours, and outside them as soon as they begin. Hosting also relies on the infrastructure of outside providers, so we can't promise the site will never go down.

Price and payment

Payment is in advance, by the agreed billing cycle, usually monthly.
The agreed price doesn't go up as long as you keep the service without a break and on the same plan. A move to another plan applies from the next charge, at the new plan's price. An extra service is priced separately, with your agreement.
The hosting fee pays for the service itself: the server, backups, security, updates and support. It applies even when the site is down for a reason we aren't responsible for, such as changes you made to the site or a shutdown you asked for.

A payment that didn't go through

If a payment doesn't go through, we send you a notice.
If it isn't settled within 7 days of the billing date, the site is frozen and visitors can't reach it.
If it isn't settled within 14 days of the freeze, we may remove the site from the server. Before removing it we send you a secure link to download a full backup of the site, available for 7 days.

Elementor Pro licence

As long as the hosting is active and payments are up to date, we give you an Elementor Pro licence at no extra cost. The licence is ours, and you receive the right to use it.
When the hosting ends, renewing the licence becomes yours. You can keep buying it through us, paid a year in advance, or buy it directly from Elementor. Without a valid licence the plugin gets no security updates.

Your responsibility

You are responsible for the content of your site and its licences, and for making sure it breaks no law and no one else's rights. You are also responsible for the information your site collects from visitors. We hold that information for you and don't use it for anything else.
Before installing a new plugin or theme, send it to us to check. If you give another provider access to the site, give them limited permissions, not administrator access.
We aren't responsible for damage caused by changes made to the site by anyone not acting for us, by plugins, themes or code we didn't approve, by actions you took without coordinating with us, or by a cyberattack despite the reasonable security measures we took.

8. Digital business card

The card is provided for one year and paid in advance.
The card doesn't renew by itself and there is no automatic charge. Near the end of the year we send you a renewal reminder. To continue for another year, you pay again.
If you don't renew, the card is frozen and no longer shown. 30 days after the freeze it is deleted, with its content.
The content of the card, such as details, photos, videos and reviews, is your responsibility and must be yours or used with permission. Enquiries from the card's form are sent to you, and you are responsible for the information they contain.

9. Consultation and personal mentoring

A consultation is a single 90-minute Zoom call. Afterwards you receive the recording and an action plan as a PDF.
Personal mentoring is paid monthly. Each month includes 2 one-hour in-depth calls, 2 thirty-minute support calls, and answers on WhatsApp between sessions. Mentoring includes Redix Club membership and access to the courses, and that access ends when the mentoring ends.
We recommend at least 3 months of mentoring, as that's how long it takes to see results. It's a recommendation, not a commitment: you can cancel at any stage, under section 10.
The advice, recordings, courses and materials are for your own use only, not to pass on or sell to others.
In Redix Club everyone behaves with respect. Anyone who hurts other members or posts off-topic may be removed from the group.
The advice is based on our professional experience. The decisions and their execution are yours, and we don't promise any particular business result.

10. Cancelling a purchase

How to give notice of cancellation

Send us a notice by email to [email protected], on WhatsApp or by phone at +972 55-315-7889, or by registered mail to 13 Mish'ol HaYahalom, Holon, Israel. Include your name, the service you are cancelling, and the phone number or email you ordered with. We will confirm that we received it.

We don't charge cancellation fees.

Personal mentoring

You can cancel mentoring at any stage.
From the moment you cancel we won't charge you again, and we refund the pro-rata part of the month you paid for and didn't use.
If after the first session mentoring isn't right for you, you get a full refund.

Hosting and care

You can end hosting at any time, by email, on WhatsApp, by phone or by registered post.
The standing order is cancelled as soon as the notice reaches us, and we send you confirmation that there will be no further charges.
The service continues until the end of the billing period you paid for, and ends there. There is no refund for a period in which we already hosted the site, including part of one.
Before the site comes off the server, we send you a full backup of it.
If you are a consumer, the rules in "Rights under the consumer protection law" below also apply to you, and they prevail.

Planning meeting

Cancel up to 48 hours before the meeting and you get the full amount back. A later cancellation is not refunded.
If you are a consumer, the rules in "Rights under the consumer protection law" below also apply to you, and they prevail.

Digital business card and consultation

You can cancel with a notice, under the rules in "Rights under the consumer protection law" below.
Need to move a consultation? Let us know as early as you can, and we will set a new time.

Rights under the consumer protection law

If you ordered as a consumer, meaning for personal, home or family use and not for a business, you have these rights under Israel's Consumer Protection Law, and nothing in these terms takes away from them:

You can cancel a purchase within 14 days of ordering, or of receiving the document with the purchase details, whichever is later. For a consultation, the cancellation must reach us at least two days that are not days of rest before the call.
For a service that has already started, such as hosting or mentoring, you pay only for the part you received until the cancellation.
For an ongoing service, such as hosting and mentoring, charges stop within 3 business days of receiving the cancellation notice. We won't charge you for the period after the cancellation, and if you paid for it in advance, we refund the pro-rata part.
Senior citizens, people with disabilities and new immigrants can cancel within 4 months when the purchase involved a conversation, under the conditions in the law.
A refund reaches you within 14 days of our receiving the cancellation notice.

11. The free tools and the content of the site

The pricing calculator gives an estimate based on the prices you choose. It's a starting point, not a quote from us. The calculation runs in your browser and isn't sent to us.
The website privacy check is a technical check of what any visitor sees on the home page and in the privacy policy linked from it. It isn't a legal opinion or legal advice, and it can't see what is stored on the server or who accesses the data. To run it you give a name and phone number, which we use only to get back to you about the check.
The blog articles and the rest of the site's content are general information. They aren't legal, accounting or professional advice for a particular business.

12. Using the site

You may not use the site or its tools to harm it, overload it, get around its protections, collect data from it with automated tools, or send someone else's details through it without their permission.

13. Intellectual property

The design, code, texts, illustrations, images, tools and the name Redix Digital belong to us or to rights holders who allowed us to use them.
You may read, share links and quote a short passage with credit and a link. You may not copy the site or any part of it, its design or its tools, without written permission.
Work we built for clients and show in the portfolio belongs to them.
Once it's paid in full, the site, store or page we built for you belongs to you, unless the quote says otherwise. Third-party parts, such as plugins, fonts and stock images, come under their own licences.
A site, store or page we build is delivered accessible to the Israeli standard IS 5568, as of the day of delivery and for the parts we built. Parts that belong to other companies, such as the payment provider's card fields or Shopify's checkout, are their responsibility. Content added after delivery is your responsibility.

14. What you give us

When you give us texts, images, a logo or other materials, you confirm that you are allowed to, and you let us use them for the service you ordered. We may also show the site, store or page we built, with the business name, logo and screenshots, in our portfolio and on our service pages. Rather we didn't? Write to us and we'll take it down.

15. Services of other companies

Part of the service goes through other companies: Grow's payment page, Zoom, YouTube, WhatsApp, and the server and email providers. Using them is also subject to their terms. A link to another site doesn't mean we are responsible for its content.

In a store, the payment provider, the invoicing system, the shipping company and Shopify (when you choose it) are services you contract with directly, under their own terms and prices. We connect them to the store and are not responsible for the service they provide.

16. Liability

We provide the services professionally and with reasonable care.
As far as the law allows, our liability for damage related to a service is limited to the amount you paid us for that service in the 12 months before the event, and we aren't liable for indirect damage, such as loss of profit.
This doesn't limit any liability of ours that the law doesn't allow to be limited, or any rights the law gives you as a consumer.

17. Privacy and accessibility

How we collect and use information is explained in the privacy policy.
What we did to make the site accessible, and how to contact us about it, is explained in the accessibility statement.

18. Minors

The services are for people aged 18 and over. Anyone under 18 needs the consent of a parent or guardian before ordering a paid service.

19. Law and jurisdiction

These terms and the services are governed by Israeli law.
The competent courts of the Tel Aviv district have jurisdiction. This doesn't deny a consumer the court that has jurisdiction where they live.
If you are a consumer outside Israel, this doesn't take away any protection the law of your country gives you that can't be waived.

20. Changes to these terms

We update these terms from time to time, and the date of the update is at the top of the page. A change applies from then on, and doesn't change a purchase already made without your agreement. We will tell you in advance, by email or message, about a material change to an ongoing service.

21. Contact

A question about these terms or an order: [email protected], or phone and WhatsApp +972 55-315-7889.

Updated on: October 22, 2026

Terms of service.